# Engine DJ: file may be corrupt or format is unsupported **URL:** \ **Category:** Engine DJ\ **Created:** [July 28, 2024, 9:36pm UTC](https://discuss.lexicondj.com/t/engine-dj-file-may-be-corrupt-or-format-is-unsupported/2537 "2024-07-28T21:36:28Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![AlDo](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/aldo/32/1761_2.png) [@AlDo](https://discuss.lexicondj.com/u/AlDo)\ **Post date:** [July 28, 2024, 9:36pm UTC](https://discuss.lexicondj.com/t/engine-dj-file-may-be-corrupt-or-format-is-unsupported/2537/1 "2024-07-28T21:36:28Z")
Changed Mac to new one, imported lexicon backup flawlessly. Now having troubles getting engine Dj (4.0.0) to work. Every track and playlist are showing up, but loading/analyzing them is not possible (see picture). Right-clicking and showing in finder finds the file. Already deleted the engine database, created a new one, did a fresh sync. ![Bildschirmfoto 2024-07-28 um 23.30.49](https://d2jjm7r6i2krmb.cloudfront.net/original/2X/0/0b3995c841e01f72a005df17d09fc1649258865d.jpeg) ---
**Author:** ![Christiaan](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/christiaan/32/10_2.png) [@Christiaan](https://discuss.lexicondj.com/u/Christiaan)\ **Post date:** [July 29, 2024, 8:38am UTC](https://discuss.lexicondj.com/t/engine-dj-file-may-be-corrupt-or-format-is-unsupported/2537/2 "2024-07-29T08:38:33Z")
Can you make a screenshot of the full path of that track? I’m thinking maybe it’s an accent issue or some odd character. ---
**Author:** ![AlDo](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/aldo/32/1761_2.png) [@AlDo](https://discuss.lexicondj.com/u/AlDo)\ **Post date:** [July 29, 2024, 9:33am UTC](https://discuss.lexicondj.com/t/engine-dj-file-may-be-corrupt-or-format-is-unsupported/2537/3 "2024-07-29T09:33:18Z")
This applies to every track ---
**Author:** ![AlDo](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/aldo/32/1761_2.png) [@AlDo](https://discuss.lexicondj.com/u/AlDo)\ **Post date:** [July 29, 2024, 9:44am UTC](https://discuss.lexicondj.com/t/engine-dj-file-may-be-corrupt-or-format-is-unsupported/2537/4 "2024-07-29T09:44:03Z")
![Bildschirmfoto 2024-07-29 um 11.43.16](https://d2jjm7r6i2krmb.cloudfront.net/original/2X/e/e434e9b9a1ed0584abda4f6f1cb6ae2bc992f35c.png) ---
**Author:** ![Christiaan](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/christiaan/32/10_2.png) [@Christiaan](https://discuss.lexicondj.com/u/Christiaan)\ **Post date:** [July 29, 2024, 10:06am UTC](https://discuss.lexicondj.com/t/engine-dj-file-may-be-corrupt-or-format-is-unsupported/2537/5 "2024-07-29T10:06:47Z")
Seems like an iCloud issue, maybe the files aren’t on your mac when playing? Seems like something that happens more often: [on Google](https://www.google.com/search?q=com-apple-clouddocs) ---
**Author:** ![AlDo](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/aldo/32/1761_2.png) [@AlDo](https://discuss.lexicondj.com/u/AlDo)\ **Post date:** [July 30, 2024, 1:21pm UTC](https://discuss.lexicondj.com/t/engine-dj-file-may-be-corrupt-or-format-is-unsupported/2537/6 "2024-07-30T13:21:08Z")
They are all downloaded, did not set the “Mac space optimizing” on. On my old Mac this worked without a problem. Interestingly, when I drag and drop the tracks directly into engine dj, it works fine… ---
**Author:** ![AlDo](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/aldo/32/1761_2.png) [@AlDo](https://discuss.lexicondj.com/u/AlDo)\ **Post date:** [July 30, 2024, 1:23pm UTC](https://discuss.lexicondj.com/t/engine-dj-file-may-be-corrupt-or-format-is-unsupported/2537/7 "2024-07-30T13:23:09Z")
… and syncing from lexicon directly to sc6000 works also fine. (but I don’t want to do that because the sc6000 will take some time to load a waveform after loading) ---
**Author:** ![Christiaan](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/christiaan/32/10_2.png) [@Christiaan](https://discuss.lexicondj.com/u/Christiaan)\ **Post date:** [July 30, 2024, 3:12pm UTC](https://discuss.lexicondj.com/t/engine-dj-file-may-be-corrupt-or-format-is-unsupported/2537/8 "2024-07-30T15:12:31Z")
I’m not sure, I don’t know how icloud works exactly but I don’t think this is a Lexicon issue. If the file is there and complete, it should be playable. ---
**Author:** ![AlDo](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/aldo/32/1761_2.png) [@AlDo](https://discuss.lexicondj.com/u/AlDo)\ **Post date:** [July 30, 2024, 6:13pm UTC](https://discuss.lexicondj.com/t/engine-dj-file-may-be-corrupt-or-format-is-unsupported/2537/9 "2024-07-30T18:13:15Z")
Sync to rekordbox works fine, which makes me wondering… ---
**Author:** ![Christiaan](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/christiaan/32/10_2.png) [@Christiaan](https://discuss.lexicondj.com/u/Christiaan)\ **Post date:** [July 30, 2024, 8:07pm UTC](https://discuss.lexicondj.com/t/engine-dj-file-may-be-corrupt-or-format-is-unsupported/2537/10 "2024-07-30T20:07:09Z")
Hmm well Lexicon only stores the path of the file so when you try to play it, that’s when it actually accesses the file for the audio. Not really sure what can go wrong there on Lexicon’s side, so I think it’s something Mac or iCloud does. You could try copying a file and adding it to Lexicon, see if that plays. ---
**Author:** ![AlDo](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/aldo/32/1761_2.png) [@AlDo](https://discuss.lexicondj.com/u/AlDo)\ **Post date:** [August 21, 2024, 11:48am UTC](https://discuss.lexicondj.com/t/engine-dj-file-may-be-corrupt-or-format-is-unsupported/2537/11 "2024-08-21T11:48:54Z")
Sorry, for coming back late, had no time to pursue this issue further. fact is problem is still current. the tracks are playable in lexicon. no problems with the path to iCloud. they do play as well when I import them directly into engine dj - also no problem with the path here as well. the problem only occurs after syncing lexicon to engine. strangely enough: the show in finder feature in engine and lexicon work as well. from my point of view no problems with the paths… ---
**Author:** ![AlDo](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/aldo/32/1761_2.png) [@AlDo](https://discuss.lexicondj.com/u/AlDo)\ **Post date:** [August 21, 2024, 12:18pm UTC](https://discuss.lexicondj.com/t/engine-dj-file-may-be-corrupt-or-format-is-unsupported/2537/12 "2024-08-21T12:18:20Z")
[https://1drv.ms/v/s!AjVG9ODPYhHjlcEBVye-hlFeEX-g0Q?e=q3NJKt](https://1drv.ms/v/s!AjVG9ODPYhHjlcEBVye-hlFeEX-g0Q?e=q3NJKt) here is a video with the steps described ---
**Author:** ![Christiaan](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/christiaan/32/10_2.png) [@Christiaan](https://discuss.lexicondj.com/u/Christiaan)\ **Post date:** [August 21, 2024, 12:32pm UTC](https://discuss.lexicondj.com/t/engine-dj-file-may-be-corrupt-or-format-is-unsupported/2537/13 "2024-08-21T12:32:43Z")
Is this a normal drive or some kind of special (network) drive? I know that Engine is unable to play from network drives ---
**Author:** ![AlDo](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/aldo/32/1761_2.png) [@AlDo](https://discuss.lexicondj.com/u/AlDo)\ **Post date:** [August 21, 2024, 12:35pm UTC](https://discuss.lexicondj.com/t/engine-dj-file-may-be-corrupt-or-format-is-unsupported/2537/14 "2024-08-21T12:35:30Z")
no, this is the ssd of my Mac! As shown in the video importing the track directly from this path leads to no issues inside engine, only if I take the “detour” via lexicon. ---
**Author:** ![Christiaan](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/christiaan/32/10_2.png) [@Christiaan](https://discuss.lexicondj.com/u/Christiaan)\ **Post date:** [August 21, 2024, 12:38pm UTC](https://discuss.lexicondj.com/t/engine-dj-file-may-be-corrupt-or-format-is-unsupported/2537/15 "2024-08-21T12:38:58Z")
I’d have to check the Engine database and see what the difference is between those 2 tracks then. Can you upload it? It’s this file (assuming we’re talking about your internal SSD): `Music/Engine Library/Database2/m.db` > **[MASV Portals](https://lexicondj.portal.massive.app/)** > > MASV fast file transfer Make sure both a working and non-working track from that SSD is in there and let me know both of those filename so I can check that. ---
**Author:** ![AlDo](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/aldo/32/1761_2.png) [@AlDo](https://discuss.lexicondj.com/u/AlDo)\ **Post date:** [August 21, 2024, 12:53pm UTC](https://discuss.lexicondj.com/t/engine-dj-file-may-be-corrupt-or-format-is-unsupported/2537/16 "2024-08-21T12:53:07Z")
will do so! check both versions of the “jesu bleibet meine Freude” as example ---
**Author:** ![AlDo](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/aldo/32/1761_2.png) [@AlDo](https://discuss.lexicondj.com/u/AlDo)\ **Post date:** [August 21, 2024, 12:56pm UTC](https://discuss.lexicondj.com/t/engine-dj-file-may-be-corrupt-or-format-is-unsupported/2537/17 "2024-08-21T12:56:00Z")
finished the upload! ---
**Author:** ![Christiaan](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/christiaan/32/10_2.png) [@Christiaan](https://discuss.lexicondj.com/u/Christiaan)\ **Post date:** [August 21, 2024, 1:19pm UTC](https://discuss.lexicondj.com/t/engine-dj-file-may-be-corrupt-or-format-is-unsupported/2537/18 "2024-08-21T13:19:17Z")
I don’t really know what is happening with iCloud. I tried to reproduce it here but I can’t add tracks that are on iCloud to Lexicon it at all, it’s like it never loads the tracks even though they should be on disk. Can you try without iCloud? ---
**Author:** ![Christiaan](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/christiaan/32/10_2.png) [@Christiaan](https://discuss.lexicondj.com/u/Christiaan)\ **Post date:** [August 21, 2024, 1:19pm UTC](https://discuss.lexicondj.com/t/engine-dj-file-may-be-corrupt-or-format-is-unsupported/2537/19 "2024-08-21T13:19:41Z")
I don’t see any noticable difference between your working and non-working track in the Engine database btw, which is odd 🤔 ---
**Author:** ![AlDo](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/aldo/32/1761_2.png) [@AlDo](https://discuss.lexicondj.com/u/AlDo)\ **Post date:** [August 21, 2024, 1:41pm UTC](https://discuss.lexicondj.com/t/engine-dj-file-may-be-corrupt-or-format-is-unsupported/2537/20 "2024-08-21T13:41:59Z")
tested it with an offline folder - now it works as it should. but far from what I need and what I was used to. every track I own lies in one big iCloud folder. this worked always without a problem. this is my backup strategy and It worked fine until I moved to my new Mac. [Next page](https://discuss.lexicondj.com/t/engine-dj-file-may-be-corrupt-or-format-is-unsupported/2537.md?page=2)