# Mobile App Failed to Connect

**URL:** https://discuss.lexicondj.com/t/mobile-app-failed-to-connect/2483
**Category:** Questions & Help
**Created:** [July 2, 2024, 10:27pm UTC](https://discuss.lexicondj.com/t/mobile-app-failed-to-connect/2483 "2024-07-02T22:27:00Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![ACG3](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/acg3/32/1924_2.png) [@ACG3](https://discuss.lexicondj.com/u/ACG3)
#### Post date: [July 2, 2024, 10:27pm UTC](https://discuss.lexicondj.com/t/mobile-app-failed-to-connect/2483/1 "2024-07-02T22:27:00Z")

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Basic sub user with a new iPhone, new phone fails to connect to Lexicon IP. Please advise, thanks.

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### Author: ![Christiaan](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/christiaan/32/10_2.png) [@Christiaan](https://discuss.lexicondj.com/u/Christiaan)
#### Post date: [July 3, 2024, 6:59am UTC](https://discuss.lexicondj.com/t/mobile-app-failed-to-connect/2483/2 "2024-07-03T06:59:46Z")

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Usually a firewall or network problem. Make sure you’re on the same Wifi of course. Lexicon may display multiple IP addresses, try each one of them. Connection only works when Lexicon is on the mobile app screen.

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<div class="post-metadata">

### Author: ![ACG3](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/acg3/32/1924_2.png) [@ACG3](https://discuss.lexicondj.com/u/ACG3)
#### Post date: [July 3, 2024, 12:09pm UTC](https://discuss.lexicondj.com/t/mobile-app-failed-to-connect/2483/3 "2024-07-03T12:09:49Z")

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Thank you. It was my firewall; settings changed after a recent Windows update on my laptop.