# Not able to sync files from Lexicon to Serato DJ Pro **URL:** \ **Category:** Questions & Help\ **Created:** [September 17, 2025, 10:50pm UTC](https://discuss.lexicondj.com/t/not-able-to-sync-files-from-lexicon-to-serato-dj-pro/3272 "2025-09-17T22:50:27Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![tonytoca1978](https://discuss.lexicondj.com/letter_avatar_proxy/v4/letter/t/ac91a4/32.png) [@tonytoca1978](https://discuss.lexicondj.com/u/tonytoca1978)\ **Post date:** [September 17, 2025, 10:50pm UTC](https://discuss.lexicondj.com/t/not-able-to-sync-files-from-lexicon-to-serato-dj-pro/3272/1 "2025-09-17T22:50:27Z")
![image](https://d2jjm7r6i2krmb.cloudfront.net/original/2X/5/5dc2f428cef94d52b3cf61cf7981ae712c80fd0f.png) Lexicon will freeze as shown in image right after I click on Sync to Serato DJ. Tried deleting database v2 and didn’t work. ---
**Author:** ![Christiaan](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/christiaan/32/10_2.png) [@Christiaan](https://discuss.lexicondj.com/u/Christiaan)\ **Post date:** [September 18, 2025, 9:48am UTC](https://discuss.lexicondj.com/t/not-able-to-sync-files-from-lexicon-to-serato-dj-pro/3272/2 "2025-09-18T09:48:32Z")
It’s stuck on the backup step so maybe it’s a permission issue or something blocking Lexicon from creating the backup Anything like a virus scanner running? ---
**Author:** ![tonytoca1978](https://discuss.lexicondj.com/letter_avatar_proxy/v4/letter/t/ac91a4/32.png) [@tonytoca1978](https://discuss.lexicondj.com/u/tonytoca1978)\ **Post date:** [September 18, 2025, 10:19am UTC](https://discuss.lexicondj.com/t/not-able-to-sync-files-from-lexicon-to-serato-dj-pro/3272/3 "2025-09-18T10:19:56Z")
Antivirus is off. Checked all the common problems troubleshooting page. Re-installed Serato and same issue - I haven’t been able to use the software since purchase. I am using Windows 11, Lexicon Version 1.7.7.0 Please help. Thanks! ---
**Author:** ![Christiaan](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/christiaan/32/10_2.png) [@Christiaan](https://discuss.lexicondj.com/u/Christiaan)\ **Post date:** [September 18, 2025, 1:24pm UTC](https://discuss.lexicondj.com/t/not-able-to-sync-files-from-lexicon-to-serato-dj-pro/3272/4 "2025-09-18T13:24:11Z")
Can you upload your Lexicon database & logs? From the Help menu. ---
**Author:** ![tonytoca1978](https://discuss.lexicondj.com/letter_avatar_proxy/v4/letter/t/ac91a4/32.png) [@tonytoca1978](https://discuss.lexicondj.com/u/tonytoca1978)\ **Post date:** [September 18, 2025, 2:51pm UTC](https://discuss.lexicondj.com/t/not-able-to-sync-files-from-lexicon-to-serato-dj-pro/3272/5 "2025-09-18T14:51:24Z")
Database & logs from the help menu probably was not uploaded as Lexicon freezes after I hit send. ![image](https://d2jjm7r6i2krmb.cloudfront.net/original/2X/4/4a8a50e6674ee88c5423f2cab85e7d2108d3a255.png) ---
**Author:** ![Christiaan](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/christiaan/32/10_2.png) [@Christiaan](https://discuss.lexicondj.com/u/Christiaan)\ **Post date:** [September 19, 2025, 6:37am UTC](https://discuss.lexicondj.com/t/not-able-to-sync-files-from-lexicon-to-serato-dj-pro/3272/6 "2025-09-19T06:37:28Z")
Okay then it seems it’s getting stuck on making the backup file, since both the sync and feedback do that in the same way. Can you upload the log files located here? [Lexicon database & log locations](https://discuss.lexicondj.com/t/lexicon-database-log-locations/78) I don’t need the database yet. Might be useful to know how big it is though, if it’s super large then that might be related. ---
**Author:** ![Christiaan](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/christiaan/32/10_2.png) [@Christiaan](https://discuss.lexicondj.com/u/Christiaan)\ **Post date:** [September 19, 2025, 1:33pm UTC](https://discuss.lexicondj.com/t/not-able-to-sync-files-from-lexicon-to-serato-dj-pro/3272/7 "2025-09-19T13:33:56Z")
It just seems to hang or crash when creating background workers, so usually it is windows acting up or a virus scanner. Maybe just try reinstalling Lexicon and see if that helps ---
**Author:** ![tonytoca1978](https://discuss.lexicondj.com/letter_avatar_proxy/v4/letter/t/ac91a4/32.png) [@tonytoca1978](https://discuss.lexicondj.com/u/tonytoca1978)\ **Post date:** [September 19, 2025, 1:34pm UTC](https://discuss.lexicondj.com/t/not-able-to-sync-files-from-lexicon-to-serato-dj-pro/3272/8 "2025-09-19T13:34:37Z")
Problem Summary: Log files uploaded via help menu: Successful upload without freezing. Database uploaded separately or with Log files: System freezes during the process.