# Serato library import fail
**URL:** https://discuss.lexicondj.com/t/serato-library-import-fail/990
**Category:** Bug Reports
**Tags:** serato
**Created:** [November 30, 2022, 11:24pm UTC](https://discuss.lexicondj.com/t/serato-library-import-fail/990 "2022-11-30T23:24:20Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@leed1981](https://discuss.lexicondj.com/u/leed1981)
#### Post date: [November 30, 2022, 11:24pm UTC](https://discuss.lexicondj.com/t/serato-library-import-fail/990/1 "2022-11-30T23:24:20Z")
Today I restored WINDOWS to factory settings
New WINDOWS install
New SERATO install
New LEXICON install
_Serato_ DB saved in backup before WIN factory install and moved from backup to MUSIC folder (where it was located prior)
I have reboot and reinstalled LEXICON multiple times with no success
Lexicon now does not import Serato DJ, observed for over 10 mins
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### Author:  [@Christiaan](https://discuss.lexicondj.com/u/Christiaan)
#### Post date: [December 1, 2022, 9:57am UTC](https://discuss.lexicondj.com/t/serato-library-import-fail/990/2 "2022-12-01T09:57:28Z")
Did you install Serato?
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### Author:  [@leed1981](https://discuss.lexicondj.com/u/leed1981)
#### Post date: [December 1, 2022, 10:27am UTC](https://discuss.lexicondj.com/t/serato-library-import-fail/990/3 "2022-12-01T10:27:27Z")
Resolved
Uninstalled Lexicon again
Manually delete all LEXICON remnants
Cleaned out Registery
Reinstalled older version of Lexicon
Import Serato - NOW working
Updated Lexicon to latest version
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### Author:  [@leed1981](https://discuss.lexicondj.com/u/leed1981)
#### Post date: [December 1, 2022, 10:45am UTC](https://discuss.lexicondj.com/t/serato-library-import-fail/990/4 "2022-12-01T10:45:57Z")
Edit,
Latest Version will not Sync/export
will roll back to the version Lexicon Installer 1.1.26
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### Author:  [@Christiaan](https://discuss.lexicondj.com/u/Christiaan)
#### Post date: [December 1, 2022, 1:37pm UTC](https://discuss.lexicondj.com/t/serato-library-import-fail/990/5 "2022-12-01T13:37:49Z")
I’m releasing a beta update tomorrow. It has a small fix there that you can try.
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### Author:  [@leed1981](https://discuss.lexicondj.com/u/leed1981)
#### Post date: [December 31, 2022, 2:04am UTC](https://discuss.lexicondj.com/t/serato-library-import-fail/990/6 "2022-12-31T02:04:55Z")
Hello, I was using version 1.2.3 without any issues, then wanting to be more up-to-date I installed the BETA 33 version
Which has reverted back to this same problem
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### Author:  [@leed1981](https://discuss.lexicondj.com/u/leed1981)
#### Post date: [December 31, 2022, 2:11am UTC](https://discuss.lexicondj.com/t/serato-library-import-fail/990/7 "2022-12-31T02:11:50Z")
[ ](https://www.youtube.com/watch?v=q9RArirX3cM)
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### Author:  [@Christiaan](https://discuss.lexicondj.com/u/Christiaan)
#### Post date: [December 31, 2022, 10:02am UTC](https://discuss.lexicondj.com/t/serato-library-import-fail/990/8 "2022-12-31T10:02:17Z")
Can you upload your logs, from the Help menu? Put the forum link in the description please
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### Author:  [@leed1981](https://discuss.lexicondj.com/u/leed1981)
#### Post date: [December 31, 2022, 11:28am UTC](https://discuss.lexicondj.com/t/serato-library-import-fail/990/9 "2022-12-31T11:28:19Z")
Done,
I had to roll back to 1.1.26 again (found an old installation) to get Lex to work
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### Author:  [@Christiaan](https://discuss.lexicondj.com/u/Christiaan)
#### Post date: [December 31, 2022, 11:36am UTC](https://discuss.lexicondj.com/t/serato-library-import-fail/990/10 "2022-12-31T11:36:19Z")
What windows version are you on? Can you check under System in Windows?
This info
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### Author:  [@leed1981](https://discuss.lexicondj.com/u/leed1981)
#### Post date: [December 31, 2022, 11:40am UTC](https://discuss.lexicondj.com/t/serato-library-import-fail/990/11 "2022-12-31T11:40:37Z")
| OS Name | Microsoft Windows 11 Home |
| --- | --- |
| Version | 10.0.22621 Build 22621 |
| Other OS Description | Not Available |
| OS Manufacturer | Microsoft Corporation |
| System Name | LEED1981 |
| System Manufacturer | Dell Inc. |
| System Model | XPS 15 7590 |
| System Type | x64-based PC |
| System SKU | 0905 |
| Processor | Intel(R) Core™ i9-9980HK CPU @ 2.40GHz, 2400 Mhz, 8 Core(s), 16 Logical Processor(s) |
| BIOS Version/Date | Dell Inc. 1.19.0, 14/09/2022 |
| SMBIOS Version | 3.2 |
| Embedded Controller Version | 255.255 |
| BIOS Mode | UEFI |
| BaseBoard Manufacturer | Dell Inc. |
| BaseBoard Product | 0T8KGX |
| BaseBoard Version | A00 |
| Platform Role | Mobile |
| Secure Boot State | On |
| PCR7 Configuration | Elevation Required to View |
| Windows Directory | C:\WINDOWS |
| System Directory | C:\WINDOWS\system32 |
| Boot Device | \Device\HarddiskVolume1 |
| Locale | United Kingdom |
| Hardware Abstraction Layer | Version = 10.0.22621.819 |
| Username | LEED1981\leed1 |
| Time Zone | GMT Standard Time |
| Installed Physical Memory (RAM) | 32.0 GB |
| Total Physical Memory | 31.7 GB |
| Available Physical Memory | 24.1 GB |
| Total Virtual Memory | 33.7 GB |
| Available Virtual Memory | 24.1 GB |
| Page File Space | 2.00 GB |
| Page File | C:\pagefile.sys |
| Kernel DMA Protection | On |
| Virtualisation-based security | Not enabled |
| Windows Defender Application Control policy | Enforced |
| Windows Defender Application Control user mode policy | Audit |
| Device Encryption Support | Elevation Required to View |
| Hyper-V - VM Monitor Mode Extensions | Yes |
| Hyper-V - Second Level Address Translation Extensions | Yes |
| Hyper-V - Virtualisation Enabled in Firmware | Yes |
| Hyper-V - Data Execution Protection | Yes |
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### Author:  [@Christiaan](https://discuss.lexicondj.com/u/Christiaan)
#### Post date: [December 31, 2022, 11:50am UTC](https://discuss.lexicondj.com/t/serato-library-import-fail/990/12 "2022-12-31T11:50:46Z")
In the logs it shows that it can’t execute a windows shell command so maybe that is missing or something is wrong.
Try a restart and a windows update, might fix things.
Otherwise maybe your Windows is not allowing Lexicon to run those commands or something, I’m not really sure.
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### Author:  [@leed1981](https://discuss.lexicondj.com/u/leed1981)
#### Post date: [December 31, 2022, 11:52am UTC](https://discuss.lexicondj.com/t/serato-library-import-fail/990/13 "2022-12-31T11:52:01Z")
Windows is fully updated
Hmm, why does Lex work in 1.1.26 and not later versions?
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### Author:  [@Christiaan](https://discuss.lexicondj.com/u/Christiaan)
#### Post date: [December 31, 2022, 3:03pm UTC](https://discuss.lexicondj.com/t/serato-library-import-fail/990/14 "2022-12-31T15:03:39Z")
There might have been a change after that version. But that command it uses (you can see it in the logs) should always work. You can try running the command yourself in a command prompt and see if that does work. That’s what I would to do figure this out.
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### Author:  [@leed1981](https://discuss.lexicondj.com/u/leed1981)
#### Post date: [December 31, 2022, 3:20pm UTC](https://discuss.lexicondj.com/t/serato-library-import-fail/990/15 "2022-12-31T15:20:27Z")
Please send me the CMD, I will execute
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### Author:  [@leed1981](https://discuss.lexicondj.com/u/leed1981)
#### Post date: [January 1, 2023, 9:48am UTC](https://discuss.lexicondj.com/t/serato-library-import-fail/990/16 "2023-01-01T09:48:13Z")
Installed v1.2.3
Run as admin
Still not working
(also did some google searching in vain to repair “shell” problems, made some reg adjustments etc)
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### Author:  [@leed1981](https://discuss.lexicondj.com/u/leed1981)
#### Post date: [January 1, 2023, 10:01am UTC](https://discuss.lexicondj.com/t/serato-library-import-fail/990/17 "2023-01-01T10:01:15Z")
Set dev settings and PowerShell = 1
Not working yet.
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### Author:  [@leed1981](https://discuss.lexicondj.com/u/leed1981)
#### Post date: [January 1, 2023, 10:08am UTC](https://discuss.lexicondj.com/t/serato-library-import-fail/990/18 "2023-01-01T10:08:12Z")
Disabled all virus and security, no improvement
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### Author:  [@Christiaan](https://discuss.lexicondj.com/u/Christiaan)
#### Post date: [January 1, 2023, 2:28pm UTC](https://discuss.lexicondj.com/t/serato-library-import-fail/990/19 "2023-01-01T14:28:55Z")
This is one of the commands it tries to run in powershell: `C:\Windows\System32/wbem/wmic logicaldisk where "DriveType=2 or DriveType=3" get Name,VolumeName,FileSystem /format:csv`
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### Author:  [@leed1981](https://discuss.lexicondj.com/u/leed1981)
#### Post date: [January 1, 2023, 3:59pm UTC](https://discuss.lexicondj.com/t/serato-library-import-fail/990/20 "2023-01-01T15:59:40Z")
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