# Unable to validate active subscription and unlock features

**URL:** <https://discuss.lexicondj.com/t/unable-to-validate-active-subscription-and-unlock-features/3374>\
**Category:** Bug Reports\
**Tags:** lexicon\
**Created:** [November 23, 2025, 11:58pm UTC](https://discuss.lexicondj.com/t/unable-to-validate-active-subscription-and-unlock-features/3374 "2025-11-23T23:58:33Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![nurse\_curtis](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/nurse_curtis/32/3018_2.png) [@nurse\_curtis](https://discuss.lexicondj.com/u/nurse_curtis)\
**Post date:** [November 23, 2025, 11:58pm UTC](https://discuss.lexicondj.com/t/unable-to-validate-active-subscription-and-unlock-features/3374/1 "2025-11-23T23:58:33Z")

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Please fill in this bug report template:

**Lexicon version** : 1.9.8  
**Operating system (remove one)**: Windows

**Bug description** : I have an active monthly Ultimate subscription that I was unable to use the remaining 7 days after purchasing Essential lifetime license.

I refunded the lifetime essential license so I can continue using the ultimate features for the duration of my subscription. However, even though my subscription shows as being active on my [https://rekordcloud.onfastspring.com/](https://rekordcloud.onfastspring.com/) account, I cannot get LexiconDJ to unlock any of the paid features now.

I have tried logging out of my account in LexiconDJ. I also tried the ‘cleanup’ option in the application and cleared out the temporary files. I have searched online but it seems like validation of active licenses should be automatic (It seems even a lifetime license gets locked out if not regularly connected to the internet - ['License lock' for lifetime subscribers](https://discuss.lexicondj.com/t/license-lock-for-lifetime-subscribers/3302)).

My active ultimate subscription still shows up in the Invoicing tab in settings. The refunded essential lifetime invoice has correctly been removed.

If this is not a bug, could any information on how to force a license to be reloaded be provided or added to the LexiconDJ knowledge base? I realize this is likely an unusual edge-case, but since I can’t afford the Ultimate lifetime, I wanted to get as much use as possible before having to use the Essential lifetime license.

**Step by step to reproduce** :

- Have active monthly Ultimate subscription
- Purchase lifetime Essential license (This overrides the active Ultimate subscription features)
- Refund the Essential lifetime license (This removes access to ALL paid features even though there is still an active monthly Ultimate subscription)

**Screenshot** : Is this necessary? LexiconDJ for Windows shows the “Lexicon Free” message and shows the “upgrade” button that allows me to purchase another license or subscription even though I still have 7 days remaining on my Ultimate subscription.

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**Author:** ![Christiaan](https://discuss.lexicondj.com/user_avatar/discuss.lexicondj.com/christiaan/32/10_2.png) [@Christiaan](https://discuss.lexicondj.com/u/Christiaan)\
**Post date:** [November 24, 2025, 7:42am UTC](https://discuss.lexicondj.com/t/unable-to-validate-active-subscription-and-unlock-features/3374/2 "2025-11-24T07:42:48Z")

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Please make a support request and I will make sure it gets fixed: [Support | Lexicon DJ - DJ Library Management](https://lexicondj.com/support#contact)

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**Author:** ![system](https://discuss.lexicondj.com/uploads/default/original/1X/2852b0522290d8aface3d14f693a724cf3adf786.png) [@system](https://discuss.lexicondj.com/u/system)\
**Post date:** [December 24, 2025, 7:43am UTC](https://discuss.lexicondj.com/t/unable-to-validate-active-subscription-and-unlock-features/3374/3 "2025-12-24T07:43:25Z")

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