First Payment been charged twice and 2 different rates

Hi I have just noticed I have been charged for 2 subscriptions even though I only opted for a basic account… Please could somebody explain why this has happened and also refund me for the service I have not subscribed to?

Thank You

@Christiaan will sort this for you

Please send me a private message with both your receipt numbers and I’ll sort it out

For some reason it is saying I can not send you a personal message.

No problem, I PM’d you