macOS: Lexicon shut down unexpectedly

Just downloaded Lexicon - but it says “Lexicon shut down unexpectedly”.

What to do? I have a Mac M1 pro with Monterey version 12.0.1.

Try a computer restart first

I have tried this, and it did not work.
Should I maybe update my computer?

It should work on Monterey, but you can definitely try.

I have now updated, and it still won’t work…

Can you try installing Rosetta 2 (if it’s not already installed) ? How to Install Rosetta 2 on Apple Silicon Macs

Not sure if that is the solution but it could explain the error. Also a reinstall of Lexicon may help too

I have tried both options… I really need this - is there no solution? It’s very strange.

I really don’t know, maybe you can check the Console app to see system logs? See if any error message appears when you start Lexicon

https://macpaw.com/how-to/use-mac-console-app

Still nothing. But this is the error:


Translated Report (Full Report Below)

Process: Lexicon [2510]
Path: /Applications/Lexicon.app/Contents/MacOS/Lexicon
Identifier: com.rekord.cloud.lexicon
Version: 1.6.6 (1.6.6.0)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-04-18 19:35:58.8919 +0100
OS Version: macOS 14.4.1 (23E224)
Report Version: 12
Anonymous UUID: 7D1F041F-4042-C751-029C-46D5EB9CA555

Sleep/Wake UUID: AED87042-5D3A-4A8F-AC36-D2FD85047C3B

Time Awake Since Boot: 2100 seconds
Time Since Wake: 900 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace DYLD, Code 1 Library missing
Library not loaded: @rpath/Electron Framework.framework/Electron Framework
Referenced from: <4C4C44A4-5555-3144-A194-AEC633E27C1B> /Applications/Lexicon.app/Contents/MacOS/Lexicon
Reason: tried: ‘/Applications/Lexicon.app/Contents/Frameworks/Electron Framework.framework/Electron Framework’ (not a mach-o file), ‘/Applications/Lexicon.app/Contents/Frameworks/Electron Framework.framework/Electron Framework’ (not a mach-o file), ‘/System/Library/Frameworks/Electron Framework.framework/Electron Framework’ (no such file, not in dyld cache)
(terminated at launch; ignore backtrace)

Thread 0 Crashed:
0 dyld 0x1873a9a50 __abort_with_payload + 8
1 dyld 0x1873b4628 abort_with_payload_wrapper_internal + 104
2 dyld 0x1873b465c abort_with_payload + 16
3 dyld 0x1873466b0 dyld4::halt(char const*, dyld4::StructuredError const*) + 304
4 dyld 0x187343258 dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 3888
5 dyld 0x187341edc start + 1844

Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000006 x1: 0x0000000000000001 x2: 0x000000016d9ba8c0 x3: 0x000000000000007c
x4: 0x000000016d9ba4c0 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x0000000000000250
x8: 0x0000000000000020 x9: 0x000000016d9ba448 x10: 0x000000000000000a x11: 0x0000000000000000
x12: 0x0000000000000032 x13: 0x1000000000000000 x14: 0x0000000000000004 x15: 0x0000000000008000
x16: 0x0000000000000209 x17: 0x000000018733f37c x18: 0x0000000000000000 x19: 0x0000000000000000
x20: 0x000000016d9ba4c0 x21: 0x000000000000007c x22: 0x000000016d9ba8c0 x23: 0x0000000000000001
x24: 0x0000000000000006 x25: 0x0000000000000001 x26: 0x000000016d9bb238 x27: 0x0000000000000101
x28: 0x000000016d9bb2f8 fp: 0x000000016d9ba490 lr: 0x00000001873b4628
sp: 0x000000016d9ba450 pc: 0x00000001873a9a50 cpsr: 0x40001000
far: 0x0000000000000000 esr: 0x56000080 Address size fault

Binary Images:
0x102444000 - 0x10244bfff com.rekord.cloud.lexicon (1.6.6) <4c4c44a4-5555-3144-a194-aec633e27c1b> /Applications/Lexicon.app/Contents/MacOS/Lexicon
0x18733c000 - 0x1873c49db dyld () /usr/lib/dyld
0x0 - 0xffffffffffffffff ??? (
) <00000000-0000-0000-0000-000000000000> ???

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=525.9M resident=0K(0%) swapped_out_or_unallocated=525.9M(100%)
Writable regions: Total=12.2M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=12.2M(100%)

                            VIRTUAL   REGION 

REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
STACK GUARD 56.0M 1
Stack 8176K 1
VM_ALLOCATE 16K 1
__DATA 27K 2
__DATA_CONST 39K 2
__DATA_DIRTY 7K 1
__LINKEDIT 525.4M 2
__TEXT 580K 2
dyld private memory 4384K 4
=========== ======= =======
TOTAL 594.3M 16


Full Report

{“app_name”:“Lexicon”,“timestamp”:“2024-04-18 19:35:58.00 +0100”,“app_version”:“1.6.6”,“slice_uuid”:“4c4c44a4-5555-3144-a194-aec633e27c1b”,“build_version”:“1.6.6.0”,“platform”:1,“bundleID”:“com.rekord.cloud.lexicon”,“share_with_app_devs”:0,“is_first_party”:0,“bug_type”:“309”,“os_version”:“macOS 14.4.1 (23E224)”,“roots_installed”:0,“name”:“Lexicon”,“incident_id”:“EF08D157-AFCB-4727-87E5-EAD0F21BEFF1”}
{
“uptime” : 2100,
“procRole” : “Background”,
“version” : 2,
“userID” : 501,
“deployVersion” : 210,
“modelCode” : “MacBookPro18,3”,
“coalitionID” : 1726,
“osVersion” : {
“train” : “macOS 14.4.1”,
“build” : “23E224”,
“releaseType” : “User”
},
“captureTime” : “2024-04-18 19:35:58.8919 +0100”,
“codeSigningMonitor” : 1,
“incident” : “EF08D157-AFCB-4727-87E5-EAD0F21BEFF1”,
“pid” : 2510,
“translated” : false,
“cpuType” : “ARM-64”,
“roots_installed” : 0,
“bug_type” : “309”,
“procLaunch” : “2024-04-18 19:35:57.3037 +0100”,
“procStartAbsTime” : 51541982268,
“procExitAbsTime” : 51580045161,
“procName” : “Lexicon”,
“procPath” : “/Applications/Lexicon.app/Contents/MacOS/Lexicon”,
“bundleInfo” : {“CFBundleShortVersionString”:“1.6.6”,“CFBundleVersion”:“1.6.6.0”,“CFBundleIdentifier”:“com.rekord.cloud.lexicon”},
“storeInfo” : {“deviceIdentifierForVendor”:“29EA3BDB-2835-5165-9D59-7E82673505EB”,“thirdParty”:true},
“parentProc” : “launchd”,
“parentPid” : 1,
“coalitionName” : “com.rekord.cloud.lexicon”,
“crashReporterKey” : “7D1F041F-4042-C751-029C-46D5EB9CA555”,
“codeSigningID” : “com.rekord.cloud.lexicon”,
“codeSigningTeamID” : “2B7KR8BSYR”,
“codeSigningFlags” : 570491649,
“codeSigningValidationCategory” : 6,
“codeSigningTrustLevel” : 4294967295,
“instructionByteStream” : {“beforePC”:“1AAAABABAAAYAQAAIAEAACgBAAAwAQAAOAEAAFQBAAAwQYDSARAA1A==”,“atPC”:“AwEAVH8jA9X9e7+p/QMAkQpV/pe/AwCR/XvBqP8PX9bAA1/WEC2A0g==”},
“wakeTime” : 900,
“sleepWakeUUID” : “AED87042-5D3A-4A8F-AC36-D2FD85047C3B”,
“sip” : “enabled”,
“exception” : {“codes”:“0x0000000000000000, 0x0000000000000000”,“rawCodes”:[0,0],“type”:“EXC_CRASH”,“signal”:“SIGABRT”},
“termination” : {“code”:1,“flags”:518,“namespace”:“DYLD”,“indicator”:“Library missing”,“details”:[“(terminated at launch; ignore backtrace)”],“reasons”:[“Library not loaded: @rpath/Electron Framework.framework/Electron Framework”,“Referenced from: <4C4C44A4-5555-3144-A194-AEC633E27C1B> /Applications/Lexicon.app/Contents/MacOS/Lexicon”,“Reason: tried: ‘/Applications/Lexicon.app/Contents/Frameworks/Electron Framework.framework/Electron Framework’ (not a mach-o file), ‘/Applications/Lexicon.app/Contents/Frameworks/Electron Framework.framework/Electron Framework’ (not a mach-o file), ‘/System/Library/Frameworks/Electron Framework.framework/Electron Framework’ (no such file, not in dyld cache)”]},
“extMods” : {“caller”:{“thread_create”:0,“thread_set_state”:0,“task_for_pid”:0},“system”:{“thread_create”:0,“thread_set_state”:0,“task_for_pid”:0},“targeted”:{“thread_create”:0,“thread_set_state”:0,“task_for_pid”:0},“warnings”:0},
“faultingThread” : 0,
“threads” : [{“triggered”:true,“id”:53197,“threadState”:{“x”:[{“value”:6},{“value”:1},{“value”:6133885120},{“value”:124},{“value”:6133884096},{“value”:0},{“value”:0},{“value”:592},{“value”:32},{“value”:6133883976},{“value”:10},{“value”:0},{“value”:50},{“value”:1152921504606846976},{“value”:4},{“value”:32768},{“value”:521},{“value”:6563296124,“symbolLocation”:416,“symbol”:“__simple_bprintf”},{“value”:0},{“value”:0},{“value”:6133884096},{“value”:124},{“value”:6133885120},{“value”:1},{“value”:6},{“value”:1},{“value”:6133887544},{“value”:257},{“value”:6133887736}],“flavor”:“ARM_THREAD_STATE64”,“lr”:{“value”:6563776040},“cpsr”:{“value”:1073745920},“fp”:{“value”:6133884048},“sp”:{“value”:6133883984},“esr”:{“value”:1442840704,“description”:" Address size fault"},“pc”:{“value”:6563732048,“matchesCrashFrame”:1},“far”:{“value”:0}},“frames”:[{“imageOffset”:449104,“symbol”:“__abort_with_payload”,“symbolLocation”:8,“imageIndex”:1},{“imageOffset”:493096,“symbol”:“abort_with_payload_wrapper_internal”,“symbolLocation”:104,“imageIndex”:1},{“imageOffset”:493148,“symbol”:“abort_with_payload”,“symbolLocation”:16,“imageIndex”:1},{“imageOffset”:42672,“symbol”:“dyld4::halt(char const*, dyld4::StructuredError const*)”,“symbolLocation”:304,“imageIndex”:1},{“imageOffset”:29272,“symbol”:“dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*)”,“symbolLocation”:3888,“imageIndex”:1},{“imageOffset”:24284,“symbol”:“start”,“symbolLocation”:1844,“imageIndex”:1}]}],
“usedImages” : [
{
“source” : “P”,
“arch” : “arm64”,
“base” : 4332994560,
“CFBundleShortVersionString” : “1.6.6”,
“CFBundleIdentifier” : “com.rekord.cloud.lexicon”,
“size” : 32768,
“uuid” : “4c4c44a4-5555-3144-a194-aec633e27c1b”,
“path” : “/Applications/Lexicon.app/Contents/MacOS/Lexicon”,
“name” : “Lexicon”,
“CFBundleVersion” : “1.6.6.0”
},
{
“source” : “P”,
“arch” : “arm64e”,
“base” : 6563282944,
“size” : 559580,
“uuid” : “f6dd3ec2-85a4-3ab1-8486-b189cd980ebe”,
“path” : “/usr/lib/dyld”,
“name” : “dyld”
},
{
“size” : 0,
“source” : “A”,
“base” : 0,
“uuid” : “00000000-0000-0000-0000-000000000000”
}
],
“sharedCache” : {
“base” : 6562529280,
“size” : 4189880320,
“uuid” : “a53b7d2f-a773-3524-8828-248b33ef0b4e”
},
“vmSummary” : “ReadOnly portion of Libraries: Total=525.9M resident=0K(0%) swapped_out_or_unallocated=525.9M(100%)\nWritable regions: Total=12.2M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=12.2M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nSTACK GUARD 56.0M 1 \nStack 8176K 1 \nVM_ALLOCATE 16K 1 \n__DATA 27K 2 \n__DATA_CONST 39K 2 \n__DATA_DIRTY 7K 1 \n__LINKEDIT 525.4M 2 \n__TEXT 580K 2 \ndyld private memory 4384K 4 \n=========== ======= ======= \nTOTAL 594.3M 16 \n”,
“legacyInfo” : {
“threadTriggered” : {

}
},
“logWritingSignature” : “af3930505c1cc22f683d44f94027c3669789dfcf”,
“trialInfo” : {
“rollouts” : [
{
“rolloutId” : “5ffde50ce2aacd000d47a95f”,
“factorPackIds” : {

  },
  "deploymentId" : 240000372
},
{
  "rolloutId" : "63f9578e238e7b23a1f3030a",
  "factorPackIds" : {

  },
  "deploymentId" : 240000005
}

],
“experiments” : [
{
“treatmentId” : “6cf57f42-b8d7-4d86-9655-6102e887ee55”,
“experimentId” : “660d8ba644c6080876aaca97”,
“deploymentId” : 400000002
}
]
}
}

Model: MacBookPro18,3, BootROM 10151.101.3, proc 8:6:2 processors, 16 GB, SMC
Graphics: Apple M1 Pro, Apple M1 Pro, Built-In
Display: Color LCD, 3024 x 1964 Retina, Main, MirrorOff, Online
Memory Module: LPDDR5, Samsung
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4387), wl0: Jan 20 2024 04:08:41 version 20.103.12.0.8.7.171 FWID 01-e09d2675
AirPort:
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB31Bus
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.

Can you run this command and copy paste the output here?
file /Applications/Lexicon.app/Contents/Frameworks/Electron\ Framework.framework/Electron\ Framework

in terminal?

/Applications/Lexicon.app/Contents/Frameworks/Electron Framework.framework/Electron Framework: ASCII text, with no line terminators

Okay it’s not normal that this file is a text file. Can you copy paste or make a screenshot of the contents?

cat /Applications/Lexicon.app/Contents/Frameworks/Electron Framework.framework/Electron Framework

will work to show the contents

sorry i meant:
cat /Applications/Lexicon.app/Contents/Frameworks/Electron\ Framework.framework/Electron\ Framework

Okay so that’s not right. Can you tell me how you moved the .app file or how you extracted the zip file? Because one of those steps has gone wrong. What program did you use to extract the zip, just the Mac built-in way or a different program?

I moved it through iZip - just as it says into the application folder.

I deleted izip, and now it works!!! :smiley:

Thank you!

Okay, found the culprit then :slight_smile: Thanks for sticking in there!