Serato library import fail

Today I restored WINDOWS to factory settings
New WINDOWS install
New SERATO install
New LEXICON install

Serato DB saved in backup before WIN factory install and moved from backup to MUSIC folder (where it was located prior)

I have reboot and reinstalled LEXICON multiple times with no success

Lexicon now does not import Serato DJ, observed for over 10 mins

Did you install Serato?


Uninstalled Lexicon again
Manually delete all LEXICON remnants
Cleaned out Registery
Reinstalled older version of Lexicon
Import Serato - NOW working
Updated Lexicon to latest version


Latest Version will not Sync/export

will roll back to the version Lexicon Installer 1.1.26

I’m releasing a beta update tomorrow. It has a small fix there that you can try.

Hello, I was using version 1.2.3 without any issues, then wanting to be more up-to-date I installed the BETA 33 version

Which has reverted back to this same problem

Can you upload your logs, from the Help menu? Put the forum link in the description please


I had to roll back to 1.1.26 again (found an old installation) to get Lex to work

What windows version are you on? Can you check under System in Windows?


This info

OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LEED1981
System Manufacturer Dell Inc.
System Model XPS 15 7590
System Type x64-based PC
System SKU 0905
Processor Intel(R) Core™ i9-9980HK CPU @ 2.40GHz, 2400 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.19.0, 14/09/2022
SMBIOS Version 3.2
Embedded Controller Version 255.255
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0T8KGX
BaseBoard Version A00
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = 10.0.22621.819
Username LEED1981\leed1
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.7 GB
Available Physical Memory 24.1 GB
Total Virtual Memory 33.7 GB
Available Virtual Memory 24.1 GB
Page File Space 2.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualisation-based security Not enabled
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Audit
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

In the logs it shows that it can’t execute a windows shell command so maybe that is missing or something is wrong.
Try a restart and a windows update, might fix things.
Otherwise maybe your Windows is not allowing Lexicon to run those commands or something, I’m not really sure.

Windows is fully updated

Hmm, why does Lex work in 1.1.26 and not later versions?

There might have been a change after that version. But that command it uses (you can see it in the logs) should always work. You can try running the command yourself in a command prompt and see if that does work. That’s what I would to do figure this out.

Please send me the CMD, I will execute

Installed v1.2.3
Run as admin
Still not working

(also did some google searching in vain to repair “shell” problems, made some reg adjustments etc)

Set dev settings and PowerShell = 1

Not working yet.

Disabled all virus and security, no improvement

This is one of the commands it tries to run in powershell: C:\Windows\System32/wbem/wmic logicaldisk where "DriveType=2 or DriveType=3" get Name,VolumeName,FileSystem /format:csv